At Prometheus Group, punctuality, politeness, and professionalism are paramount:
Punctuality: Arriving on time is essential to perform our duties effectively. Job commencement hinges on all staff members being present.
Service User Search: Before conveying a service user or starting a complex care job, a thorough search is mandatory. This includes a pat down and use of a metal detecting wand.
Accepting Responsibility: Only accept responsibility for a service user after visual confirmation and verifying Section papers for detained users.
Property Handling: All patient property must be securely stored in the vehicle's boot and accounted for on the transfer report.
Travel Protocol: Avoid stopping anywhere with a service user onboard except at police stations or hospitals, especially when restroom needs arise.
Incident Reporting
Incident reporting and documentation are crucial for accountability and safety:
Completing Incident Forms: Fill out an incident form for any incident, physical intervention, or near-miss. For physical intervention, also complete a specific form.
Responsibility: RMNs handle incident reporting in their presence; otherwise, HDI presence is responsible.
Accident Book: Document all incidents resulting in staff or service user injury or property damage in the respective accident book.
